Backend developer

Customer First is a leading company in contact center software, on a mission to revolutionize customer interactions with the power of AI. Customer First was founded in 2015 and has since then been using AI to create a hypermodern platform, and now they are in an exciting growth phase, challenging the current state of customer experiences. To be a part of Customer First means you will be a part of this growth and your idea could start a revolution. 

The team at Customer First is looking heavily into new exciting technologies, to optimize processes, enhance customer engagement, and deliver exceptional service. Building smooth and more unified customer journeys is key and this is exactly what customers have been waiting for. They are a very skilled team that works closely with their customers to optimize their platform. 

Do you want to be a part of a revolutionizing journey with the customer experience in the center? Then join Customer First and be part of building something new!

About the Role

As a Backend Developer, your primary focus will be developing SaaS solutions for their clients. They value quality and consider the needs of both customers and end-users when creating applications they depend on. Since you are a part of the core team, everything you do will have a big impact for the platform and for the users. Therefore, you will have a high level of responsibility, so it’s important that you are self-driven, capable of making independent decisions, and understand how end-users think. You will be a part of the core team and will collaborate closely with our team, product owners, and QA to optimize and refine our processes. Additionally, you’ll be encouraged to leverage AI tools to enhance productivity and efficiency.

Key Responsibilities

• Design, develop, and maintain scalable backend services using Node.js / Typescript.
• Collaborate with cross-functional teams to ensure smooth integration with frontend applications and ensure the overall quality of solutions.
• Implement CI/CD pipelines and automate processes for deployment and testing.
• Work with relational databases such as MariaDB/SQL, MsSQL, MongoDB, and Redis to build efficient data structures and storage solutions.
• Use profiling tools like Chrome DevTools to optimize performance and track measurable improvements.
• Debug and troubleshoot issues using tools in both backend and Kubernetes environments.
• Maintain and improve the existing codebase, always looking for ways to enhance performance and stability.
• Work in an agile team with experience in UX, prototyping, and mock implementations.

About you

• We think that you probably have 3-5 years of programming experience, with a focus on backend development.
• You are curious about what AI can bring to customer interactions
• Experience of coding in Node.js/Javascript/Typescript when building backend services.
• Knowledge of databases such as MariaDB, MsSQL, MongoDB, and Redis.
• Experience with CI/CD, automated testing, and deployment pipelines.
• Experience Chrome DevTools and a proven track record of optimizing code for measurable performance improvements.
• Curious, detail-oriented, and passionate about maintaining and enhancing existing codebases.

Personal Attributes

• Passionate about backend development, self-motivated, and a strong team player.
• Eagerness to learn and embrace new technologies, including AI tools that can boost efficiency.