Senior DevOps Engineer

Customer First is a leading company in contact center software, on a mission to revolutionize customer interactions with the power of AI. Customer First was founded in 2015 and has since then been using AI to create a hypermodern platform, and now they are in an exciting growth phase, challenging the current state of customer experiences. To be a part of Customer First means you will be a part of this growth and your idea could start a revolution. 

The team at Customer First is looking heavily into new exciting technologies, to optimize processes, enhance customer engagement, and deliver exceptional service. Building smooth and more unified customer journeys is key and this is exactly what customers have been waiting for. They are a very skilled team that works closely with their customers to optimize their platform. 

Do you want to be a part of a revolutionizing journey with the customer experience in the center? Then join Customer First and be part of building something new!

About the Role

As a DevOps Engineer you’ll drive efforts to optimize cloud infrastructure environments and automate CI/CD pipelines. They place significant responsibility on your ability to be self-driven, make independent decisions, and understand the needs and perspectives of the end customers. You will also work on building long-term customer relationships, driving the entire application lifecycle, and continuously improving our solutions. 

Their infrastructure is built with K8S, Docker, AWX, Python, Go, Prometheus, Grafana, ArgoCD, GitHub Actions, Jenkins and CircleCI.

What You’ll Be Doing

• Manage infrastructure, ensure scalability, and maintain high-performance systems.
• Optimize processes through tools like Kubernetes (K8S), Docker, and CI/CD pipelines.
• Work closely with clients to ensure the delivery of high-quality applications tailored to their needs.
• Collaborate with teams to implement AI technologies that enhance customer engagement.
• Own the entire application lifecycle from design to deployment and maintenance.

About you

• You have experience working with DevOps and infrastructure supporting developer to do their best work, in cloud environments especially GCP.
• Experience with modern infrastructure environments using tools such as K8S, Docker, Python, Go, Prometheus, Grafana, ArgoCD, GitHub Actions, Jenkins, CircleCi.
• You possess great problem-solving skills and a passion for innovation.
• Ability to work autonomously and take initiative.
• A collaborative mindset with a desire to build long-term relationships with colleagues and clients.
• Experience in high-paced environments, thriving in dynamic settings.

Personal Attributes

• A passion for your work, self-motivation, and a desire to continuously improve.
• Commitment to delivering quality results and seeing projects through to completion.